Maintenance Frequently Asked Questions (FAQ)

A: Tenants are responsible for replacing batteries in smoke/carbon monoxide detectors within their unit. If you remove the batteries from your smoke and/or detectors in your apartment or take the detectors down completely, you could be charged with a simple misdemeanor.

A: Light bulbs shall be furnished at time of occupancy; thereafter, Tenant will promptly replace all bulbs with the same type of bulb intended for that fixture at Tenant’s expense; Tenant shall not “borrow” the Landlord’s bulbs in the halls, basement, laundry rooms, and porches, etc.; at check-out, Tenant will be responsible for all bulbs to be working and to be same type and wattage as originally provided. Most bulbs used are 60 watts.

A: Most of the time pest extermination is the tenant’s responsibility. If you live in a multi-unit building and there is an infestation throughout the entire building then the landlord would be responsible. Remember that at certain times of the year in this area it is common to sometimes have insects of some kind make their way into your home and would not be considered an infestation.

A: Many circuits in a home (especially the kitchen, bathrooms, and outside outlets) have what’s called a GFCI (or GFI). It’s a “ground fault (circuit) interrupter”. The GFCI is a device that shuts off an electric power circuit when it detects that current is flowing along an unintended path, such as through water or a person. That’s a good thing! GFIs can trip for a variety of reasons and they kill the power to the circuit until the GFI is reset. To reset it, you have to find an outlet that has two buttons on it: test and reset. Push reset. If it immediately trips again, try unplugging stuff from the area and resetting it. If you find that it doesn’t trip after you unplug something, then there is likely something wrong with that device. If resetting doesn’t fix the issue check your circuit panel. Find your circuit breaker panel and look for a breaker that is either off, or partially off, then push it all the way off, then back on. It should reset the part of the house without power. If it trips again, then a couple things can be going on. Please put in a maintenance request and we will come out and take a look.

A: Make sure you have someone check on your place while you are gone, even if it’s for a short time, and especially during inclement weather. If something happens while you are away, such as a water leak, and you are not around to check it or report it, then the damage can be much worse than if you had been home and noted the problem right away. When being away remember - Do not turn heat, AC, or electricity off.  In the end, YOU ARE RESPONSIBLE for anything that happens to the home while you are a tenant and the home is in your possession, even if it happens while you are away.  Please check out this helpful guide: Steps to Protect Your Pipes From Freezing During Cold Weather.

A: Failure of the AC system is NOT an emergency. Please report the problem by putting in a maintenance request. 

A: Put in a maintenance request. Place something under the leak to catch the water. Clean up any sitting water to help mitigate the damage. 

A: Tenant will only be charged a trip fee if we have made prior arrangements with a tenant to access the Property and are denied or are not able to access the Property because of the tenant’s failure to make the Property accessible. It is the Tenant’s responsibility to notify our office immediately if a scheduled repair has to be rescheduled.