Resident Frequently Asked Questions (FAQ)

A: Rent is due on the first day of each month; however, you do have a grace period until the fifth (5th). A $50.00 late fee will be accessed on the 6th day of the month.

Rent is due on the 1st of every month and late after the 5th. On the morning of the 6th there will be a $50.00 late fee assessed to your rent. For your convenience, we offer rent payments online as well as a drop box at our office for after-hours payments. OUR OFFICE DOES NOT ACCEPT CASH. 

Tenants can make payments in a few different ways:

1. Payment can be completed online. Simply log into your Tenant Portal, select Make Payment, and enter the necessary information. There is no service charge for online e-payments unless you use a credit card or debit card.
2. CASH payments can be made 24/7 in less than 60 seconds at one of the 8,600 participating CVS, Family Dollar, and ACE Cash Express stores across the United States.  To find PayNearMe locations, tenants can visit their website at https://home.paynearme.com/merchant-locations/
3. Payment may also be mailed to All Serv Properties; 153 East Helena Street; Dayton, OH 45404
4. Payment can be brought into the office during business hours (9:00 am to 5:00 pm) or placed in our after-hours drop box also located at our office.

A: If you have made an electronic payment the portal will show charges have been paid but the funds will not be released from your account for 2-5 business days. 

A: Any time a payment is returned you will receive a letter stating the reason why. IF you don’t believe your payment should have been returned, you will need to speak with your financial institution. Unfortunately, our bank charges us for a returned payment so the fee of $50.00 cannot be refunded. Please be aware that if your rent is late due to the returned payment, you will also be assessed a late fee of $50.00.

A: Rent payments not received on or before the 6th day of the month, it will result in a late fee. You will also receive a 3-day Notice to Vacate warning notice that you are in violation of the terms of your lease If payment in full is not received in three (3) business days, an eviction proceeding will begin.

A: You will be given a move in condition form at lease signing. This form is due back 5 days after move in. You will want to do a walk-through of your place to make sure everything is okay and write down any problems that may remain from the previous tenants on your move in condition form. Once the form is filled out please drop it off at the office, mail it, or email it. 

A: All routine and non-emergency maintenance issues must be reported in writing from the Tenant portal on our website or delivered to our office.  If it is an emergency and it is during normal business hours, you can call the office. If it is an after-hours emergency, you will need to call the office, and from there you will need to listen to the voice recording and follow the prompts to leave a message.  Someone will return your call as soon as possible. See the Maintenance FAQs page for more information.

A: Please contact the Police by calling the local station or 911. (If the problem is not serious enough to involve the Police, you still may wish to make us aware of it, by sending us a message through your Portal or by putting it in writing and dropping it off to our office. Please describe the problem in detail.  Do not leave a message on our emergency voicemail.

A: https://allserv.appfolio.com/connect

A: We do not require, but strongly encourage all tenants to have Renter’s Insurance.  We DO REQUIRE ALL TENANTS to have Landlord Liability Insurance, which is different from Renter’s Insurance.  The Landlord Liability policy must have a minimum of $100,000.00 personal liability and have the owner company listed as an interested party. You may purchase your policy through a third-party insurance company or you can opt into our Landlord Liability Insurance Plan through Appfolio. 

A: This is a very common situation and there are two ways to address it.

1. You can replace your current roommate with a new one: This new roommate will need to fill out a complete application, send in their most recent month of paystubs and 2 forms of ID to be screened. In order to be approved, the new roommate must meet all of the rental criteria.  If the roommate is approved, the roommate will be added to the lease, which both of you will sign.
2. You want to keep the unit by yourself: You will need to send in your most recent month of paystubs showing that you can afford that unit by yourself. If approved then your roommate will be removed from the lease. 

In both cases the security deposit stays with the property until the end of the lease and will be only be returned after the property has been vacated and a move-out inspection has been conducted to assess property damage. Any security deposit refunds will be made out as one check in the name of all of the current tenants. It is the tenants’ responsibility to determine how the security deposit refund will be divided.

A: If you wish to add someone to your Lease, ALL new tenants are required to submit a completed application with all supporting documents required, pay the application fee, and meet the minimum rental criteria and be approved to be added to the Lease. Failure to submit all items required will result in an automatic denial. 

A: No charcoal cooker, smoker, grill or any gasoline or liquefied petroleum gas-fired stove or similar device should be ignited or used on the balconies or spaces under balconies of multi-family dwellings, nor in a similar manner in any occupancy.

Charcoal cookers, smokers, grills, or any gasoline or liquefied petroleum gas-fired stove or similar device should be used safely—and must be kept at least 15 feet away from any structure, such as the outside of your property. 

A:  Please refer to your Tenant Handbook for procedures on this.  There will be a charge for key replacements, lock changes, or to re-key your lock.  Additional charges will be applied for after-hour key or lock replacement.

A: First, contact the police and file a police report. Second, call the office and report any damage to the property so it can be fixed.  Please also provide a copy of the police report to our office. Lastly, call your renters’ insurance policy and file your claim.

A: The biggest thing you can do to make sure to get all or most of your deposit back at the end of your lease is to clean your unit really, really well. Keeping a clean unit throughout your lease term makes it easier for you to have it clean at the end of your lease. When you submit your notice to vacate, we will send you a Move-Out Packet, which includes a cleaning checklist. You will also need to have your carpets professionally carpet cleaned before turning in your keys.  Your unit needs to be “rent ready” for the next tenant. 

Security deposits are not to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the tenant or their guests. If you do not pay any rent, including the last month you are in the unit, you will be subject to eviction proceedings. You are entitled to an accounting of your security deposit as well as the appropriate refund, within 30 days of your moving out of the unit.

A: Utilities must stay in your name through the life of your lease and can be transferred out on the last day of your lease. 

A: Making any changes to the Property without permission is strictly prohibited in your rental agreement and may be grounds for eviction. Please obtain prior written approval from All Serv Properties before making any changes to the property.

A: If you decide to move out prior to the end of the lease term then you will be required to give us 30 days written notice, pay rent through that 30-day notice period, and leave the property in a clean and “rent ready” condition. You will be assessed an early termination fee.